Shipping and Delivery

Hellokhan.com is an online store which deals in men, women and kids fashion, beauty and wellness products all over Pakistan. The shipping and delivery are done through local and international courier service throughout the Pakistan. We deliver products to the national and international customer, days to provide the product depends on the location of the client as well as the weight and size of the package.

The process of shipping and delivery will start once the order is processed and confirmed by the customer, the confirmation process is completed with a phone call within 24 hours of receiving the order. It would take from 24 to 48 hours to confirm the order depend on some orders queue.

Free delivery:

Hellokhan.com is providing free home/ office delivery all over Pakistan to the recipient’s address (except for the wholesale items) over the total amount of Rs. 2,500 weighting maximum up to 2 KGs. In case the total sum of shopping of Rs. 2,500 and the weight are more than 2 Kgs the customer has to pay the additional charges and will be notified before shipping.

Standard Delivery:

Hellokhan.com is using COD (Cash on Delivery) all over the Pakistan to their customer virtually. For the orders above Rs.10,000 required the advance payment before preceding the shipping process via bank deposit or other methods. The client needs to pay a minimum amount of 50% or more as per the size of the order. The Standard Delivery takes about 3 to 4 days to be shipped within Pakistan.

Pakistan Post:

There are many cities I Pakistan who does not have cash on delivery and courier services working. Therefore we offer delivery of products through Pakistan Post to deliver your orders. The Pakistan Post takes more time to deliver, usually 3-7 days after the order is shipped to your required destination. Pakistan Post helps us to supply the product to the most remote areas of Pakistan.

Lahore Delivery:

Shipping charges for Lahore are (Rs.100) which is within the boundaries of the Lahore city depending on the area and location, the delivery charges may vary for the outside location of Lahore.

Free delivery:

Hello Pakistan offers free delivery all over Pakistan on following conditions:

  • Order must be above Rs. 2500 for free delivery
  • The weight of the order must be around 2 KG; additional charges can apply when the order weight more than 2 KGS. The other charges will be mentioned to the customer before shipment and will usually take 3-7 days to deliver.
  • The free delivery applies to the certain products without any requirement and once the order is placed.
  • Free delivery will not be used to the products later added to the order and will have to pay standard delivery charges for it.

EasyPay Delivery:

We also deliver the order through the EasyPay; these shipping services deliver the order all over Pakistan, and in case the order is less weight can be distributed with the EasyPay method. Delivery charges applicable with EasyPay shipping is Rs. 95 and maximum weight must be up to 1 KG, and in case the weight exceeds 1 Kg additional charges will be applied. The delivery time can be varying from 3 to 7 days depending on the product and area.

Wholesale Orders:

There are many products on HelloKhan.com which is available on the wholesale rates therefore free delivery is not applicable on the wholesale products and orders. On the case, the order of customer consist of the combination of both products, regular and wholesale products; the free delivery is applied only if some regular products exceed the amount of Rs. 2500.

The shipping cost of delivering the wholesale products will be charged and estimated separately and will be notified to the customer during the confirmation call. The shipping costs will be best estimated at that time or the exact amount depending on the method of delivery.

Shipment delaying and reasons behind it:

There are many reasons behind the reason of delay in delivery some of these are as follows:

  • The primary reason behind the delaying in shipment is the incorrect address provided by the customer which causes the order to return from Courier Company.
  • Sometimes we also ask additional information such as personal information to avoid frauds. Delay in shipment may cause because the persona verification process takes time before order dispatching and causing the delay in delivery.
  • The courier company or third party which is responsible for the delivery of the order may cause delay, in any case, our customer care representative will call you can inform about the delay and reason behind it.

Track orders and view it:

Hellokhan.com is a fashion and living product store, and its warehouse is located in Lahore.  With the help of different courier services and Pakistan Post, we deliver the products all over Pakistan. Once the order is dispatched the email will be received by the customer with all the details of your order as well as the tracking number which is provided by the courier company. Therefore you can track your order while it is shipped.

In case you have not received any email from us, please log in to your id and check the Order Details or contact us via call or email (email address) to track your order. Our Customer Service Representative will provide you any detail we have about you order and its shipment.

You can also check the order by entering your tracking id on the website of assigned courier service.

For delivery in Pakistan, please wait 12 hours to get your order registered in the system before tracking it. And for international orders, it will take 24 hours to register before you can start tracking your parcel.