Return, Replacement & Refund Process
You can request for a return, replacement, and refund by following steps:
Step 1: you can contact our Customer Support Team via phone call, email, or Contact Us page. You must contact us within 5 days after receiving the order.
Step 2: there are few things required for the return and refund of your order which is mentioned below:
- Order ID and details
- Your request to return/replace or refund the order or the product and the defect/issue of the item.
- You have to provide the image or defect of the product and the reference of your invoice.
- We will send a representative to pick the product from your location in 2-4 business days and start the process of replacement or refund only in the necessary condition with the original packaging, seal, bar codes, and labels.
In case a customer needs to return an individual item or a single product from the entire order, this can be possible only when the product is in the original place and any gift or product delivered with it.
In case the payment of the order has been made through credit/debit card or internet banking, the refund will be transferred to the same account within 24-48 business hours after receiving the products to the warehouse. Sometimes it will take additional 2-3 business days for the amount to be shown in your account.
In case the customer has paid from the cash on delivery method, we will issue a back transfer amount in the client bank account. It will take 2-3 business days to complete the transaction and additional 2-3 days for the amount to show in your account.